Access to public records is a cornerstone of an open, transparent government. Unfortunately, an over reliance on paper-based and manual public records request fulfilment makes meeting request deadlines difficult. Hunting down documents from multiple departments, locations and filing cabinets puts a burden on government staff and leads to lengthy fulfilment cycles – damaging public trust. With the OnBase Public Records Request solution, you simplify request submission and fulfilment. From online request capabilities and comprehensive record searches to digital delivery, OnBase improves the process from beginning to end.
Centralised management of OIA requests
Supports compliance initiatives
Ensures security of content
Reduction of content
Secure on-line request delivery
Self service portal
More than ever before, government officials feel increased pressure to provide easy access to public records and often face mandates for fulfiling requests. This means that for staff, tracking and reporting on request fulfilment is just as important as completing the requests.
The OnBase Public Records Request solution provides your organisation with the tools it needs to quickly prioritise and complete records requests. Once completed, OnBase guarantees quick delivery of documents to requestors, improving the process from beginning to end.