Public Records Request (OIA)

Simplify public records from storage through request and fulfilment

Access to public records is a cornerstone of an open, transparent government. Unfortunately, an over reliance on paper-based and manual public records request fulfilment makes meeting request deadlines difficult.

Hunting down documents from multiple departments, locations and filing cabinets puts a burden on government staff and leads to lengthy fulfilment cycles – damaging public trust.

With the OnBase Public Records Request solution, you simplify request submission and fulfilment. From online request capabilities and comprehensive record searches to digital delivery, OnBase improves the process from beginning to end.


Centralised management of OIA requests

Supports compliance initiatives

Ensures security of content

Reduction of content

Secure on-line request delivery

Self service portal

Simplify requests, fulfilment and tracking

More than ever before, government officials feel increased pressure to provide easy access to public records and often face mandates for fulfiling requests. This means that for staff, tracking and reporting on request fulfilment is just as important as completing the requests.

OnBase helps overcome these challenges by:

  • Simplifying request submission and delivery for constituents:OnBase provides the option for both web-based and paper requests. After staff receive and fulfil a request, OnBase compiles the documents and posts them to an online portal for fast, efficient delivery.
  • Providing comprehensive search for complete request fulfilment: In addition to creating a single electronic location to store and retrieve all records, OnBase provides a range of search tools to identify potential records required to complete requests, including keyword and full-text searches.
  • Improving process transparency and reporting: OnBase equips you with reporting dashboards that describe and identify bottlenecks while allowing you to view reports on any request. Meanwhile, OnBase Workflow automatically notifies staff when request deadlines approach, providing clarity on request priority.

Public Records Request (OIA):

The OnBase Public Records Request solution provides your organisation with the tools it needs to quickly prioritise and complete records requests. Once completed, OnBase guarantees quick delivery of documents to requestors, improving the process from beginning to end.