June 8, 2015 – Farmer’s Mutual Group (FMG), New Zealand’s leading rural insurer, has selected OnBase by Hyland through regional Platinum Partner ECM360, to extend its Guidewire InsuranceSuite™. With its recent transition to Guidewire, FMG identified the need for enterprise content management (ECM) to better manage documents and information throughout the enterprise. FMG selected OnBase through ECM360, because of the close partnership Hyland, creator of OnBase has with Guidewire, seamlessly combining two leading software solutions for end-to-end processing to increase operational efficiency and productivity and deliver exceptional customer service.
With OnBase, FMG will gain full access to the breadth of functionality in ECM, securely capturing and storing all policy related documents electronically and linking them to the associated claims and policy information in Guidewire. Insurance adjusters and other personnel at FMG will gain instant access to all supporting documents and data, directly from Guidewire ClaimCenter, eliminating the extra time needed to search through multiple applications, file shares or paper records and giving adjusters more accurate information.
“While working with FMG it became clear very early on that they place a strong focus on investing in operating practices that will enhance the service they can provide clients,” said Roy Godwin, project lead at ECM360. “OnBase will help FMG achieve that by giving employees greater support by accessing any document directly from Guidewire, which in turn will accelerate their ability to respond to clients’ queries.”
Activities generated in Guidewire automatically trigger processes in OnBase to start a related workflow assigning tasks and alerts to relevant employees, including automatic generation of acknowledgement letters and requests for additional information, allowing adjusters to focus on higher value tasks.
“Thanks to ECM360 and OnBase we will have total visibility into the status of processes, documents and information. It will also improve the work we already do to meet our legal retention requirements,” said Geoff Yeats, FMG’s general manager – business information services. “The flexibility and scalability in OnBase allows us to extend our Guidewire solution to achieve the results we need today whilst ensuring we stay nimble and continue to enhance client and employee satisfaction.”
As a Guidewire PartnerConnect™ Solution member, and having completed the Ready for Guidewire accelerator validation process, the OnBase integration for Guidewire helps reduce core system integration timeframes and increases usability and productivity. To learn more about the OnBase and Guidewire integration visit OnBase.com/Insurance.
About OnBase by Hyland
OnBase is a flexible enterprise content management (ECM) solution that helps organisations manage documents and data to streamline business operations. Integrating with everyday business applications, OnBase provides instant access to critical information when you need it, wherever you are. It is tailored for departments and comprehensive enough for the enterprise. OnBase gives you what you need today and evolves with you over time whether deployed via mobile, cloud or on premise. Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle from underwriting to claims, increasing the quality and efficiency of work and customer service. Using OnBase, nearly 400 carriers have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about OnBase solutions for the insurance industry, please visit OnBase.com/Insurance.
ECM360 is the leading provider and platinum partner for Hyland Software’s Enterprise Content Management solution OnBase in NZ, industry leading organisations in Australasia partner with ECM360 to develop industry knowledge, strategies and implementations that cover the full 360 degree nature of an organisation’s transactional content lifecycle.
Click here to learn more about ECM360's OnBase solutions for insurance.